How can we help?

Please allow approximately three business days, especially for personalised orders.

Yes. Standard delivery across the UAE is included in the product price.

Urgent or same-day service may be available for an additional AED 150. Please contact us before ordering for confirmation.

Personalisation is available across our hamper collection. Options vary by product and may include names, messages, colours and balloon wording.

We curate a practical mix of baby clothing sizes rather than placing every outfit in one age size. For example, a four-outfit hamper may include a combination of 3–6, 6–9 and 9–12 month pieces, with one or more outfits in each available size. The exact mix depends on current stock and cannot be guaranteed, but the advertised outfit quantity, overall quality and value will be maintained.

We will use the closest suitable matching shade while maintaining your chosen theme, quality and premium presentation. Minor matching-colour substitutions do not require further approval after you accept the availability notice. We will contact you before changing to a materially different colour theme.

No. Flower presentation options use premium artificial flowers. Styles, shades and varieties may vary with availability while the selected colour story, value and overall presentation are maintained.

The earliest selectable date is generally three days after ordering. Daily custom-order capacity is limited, and our team will confirm the requested date after reviewing availability.

Contact us immediately. We will try to help, but changes cannot be guaranteed after preparation begins.

Yes, provided the recipient and delivery address are within the UAE.

Available methods are shown securely at checkout and may include cards, Apple Pay, Tabby, Tamara and bank transfer where enabled.

Cancellation and return conditions depend on timing and whether personalisation has started. Please review our Returns & Refunds Policy.

Contact us as soon as possible with your order number and clear photographs or video so our team can review the issue.

Every hamper is individually arranged. Small variations in placement, ribbon, packaging and colour may occur while maintaining the overall design, quality and value.