Returns & refunds
A full refund may be available when preparation or personalisation has not started.
They cannot be returned for a change of mind after delivery.
Send your order number and clear photos or video so we can help.
Last updated: August 2026
Each Periwinkle hamper is prepared to order. We want every detail to feel special, while keeping cancellations and genuine product concerns fair and straightforward.
Cancelling an order
You may request a full refund provided preparation or personalisation has not already been completed.
A 20% cancellation fee will be deducted to cover preparation, sourcing, materials, personalisation and payment-processing costs already incurred.
Cancellation may no longer be possible once an order is completed, dispatched or out for delivery.
Returns after delivery
Because our products are made to order and often personalised, we do not accept returns, exchanges or refunds after delivery for a change of mind or when the product is no longer required.
Please review names, spelling, messages, colours, sizes, product selections and delivery information carefully before confirming your order.
Personalised and custom-made products
Items customised with names, embroidery, special messages, selected colours, clothing combinations, hamper arrangements or other requested modifications cannot be returned or exchanged unless Periwinkle made an error or the item is defective.
Clothing-size assortment
Hampers containing multiple outfits are prepared with a curated mix of baby clothing sizes according to availability. The assortment may include sizes such as 3–6, 6–9 and 9–12 months, and the quantity supplied in each size may vary. A different size mix is not considered an incorrect order when the advertised total number of outfits and comparable quality and value have been supplied. Any specific size request must be confirmed by Periwinkle before production and remains subject to availability.
Information supplied with your order
Periwinkle cannot be responsible for mistakes caused by incorrect names, spelling, messages, sizes, colours, product options, contact details or delivery information supplied by the customer. Contact us immediately if you notice an error; we will try to help before preparation begins, but changes cannot be guaranteed.
Delivery and redelivery
An order is considered completed when delivered to the recipient or an authorised person. If delivery cannot be completed because information is incorrect, the recipient is unavailable or access is not possible, a redelivery charge may apply.
Approved refunds
Approved refunds are returned using the appropriate available payment method. Processing times vary between banks, card issuers and payment providers and are outside Periwinkle's control.
Need assistance?
For cancellations, urgent order changes or product concerns, please contact the Periwinkle team as early as possible.
