Contact information
This helps us find your order and assist you more quickly.
Names, messages and colours may not be changeable once preparation begins.
Please include the delivery date, emirate and recipient's name.
Last updated: August 2026
Whether you are choosing a gift, confirming personalisation or checking a delivery, the Periwinkle team is here to help.
What can we help with?
Product availability, hamper contents, our mixed clothing-size policy, colours, personalisation and preferred delivery dates.
Order updates, changes submitted before production, recipient information and delivery coordination.
Damaged, defective or incorrect items, supported by your order number and clear photographs or video.
Important information to include
Please provide your order number where available, purchaser name, recipient name, email address used at checkout and a concise explanation of what you need. Never send card numbers, passwords or other sensitive payment information by email or through the contact form.
Urgent and same-day requests
Contact us before ordering to confirm production and delivery availability. Urgent service is not guaranteed until the Periwinkle team has confirmed it.
Our service area
Periwinkle is based in Dubai and currently delivers gifts throughout the United Arab Emirates. Customers outside the UAE may order for a recipient whose delivery address is within the UAE.
Related information
For detailed guidance, please review our Shipping & Delivery Policy, Returns & Refunds Policy and Privacy Policy.
